National Payment System – Awareness Communication

The existing EFT system managed by Namclear will be replaced by a state-of-the-art, internationally recognised messaging standard (ISO-20022) solution that introduces more efficiency and effective control of the domestic EFT component of the National Payment System. The solution entails the delivery of three new payment methods with the following key attributes:

  • Enhanced Debit Order (EnDO) Instructions – The banking customer will be able to submit a debit order request with multiple tracking days that will improve the success rate of collections. In the event that paying customers do not have sufficient funds in their accounts at the time of collection, the debit order will automatically and systematically be resubmitted for a specified tracking period. The solution will additionally provide an improved dispute management process and a more robust regulatory management process for debit order originators, ensuring that consumers are protected from rogue collectors.
  • Enhanced Credit (EnCR) Transfers – The banking customer will be able to submit beneficiary payment instructions that will be accumulated and bulked before being transferred and cleared between the banks. Credit transfers have been enhanced to automatically process between the banks more seamlessly and will improve settlement success as a result of better data and customer validation procedures across the National Payment System.
  • Near-Real-Time Credit (NRTC) Transfers – The banking customer will be able to submit, clear and settle beneficiary payment instructions to customers of other banks in a short amount of time (less than approx. 10 minutes). The customer will be also be notified on the transaction success or failure almost immediately.

The Enhanced EFT solution has been designed to complete as much of the common NPS functionality centrally in Namclear:

  • The existing settlement solution for EFT has been improved to support the Enhanced EFT solution, increase automation capability within Namclear and the Banks, improve reconciliation processes and result in reduced settlement risk across the financial services industry;
  • Reduce the end-to-end processing effort by each of the banks as part of NPS;
  • Improve the turnaround time and processes on introduction of new bank participants due to fewer functional requirements;
  • Improve the quality of data transfer and tracking due to improved technical and data validation between the banks and Namclear, vice versa;
  • Standardisation and consistency in payment execution processes across the NPS, aligning to international standards;
  • Standardised tracking and reporting on the success/failures of payments across the industry to improve visibility and predictability, as well as reduce the volume of bank customer queries and disputes;
  • Centralised transaction lifecycle management at Namclear improves overall efficiencies and turnaround times in the dispute and unpaid transaction processes;
  • Reduces the potential for fraudulent and erroneous transactions and reversals;
  • Automatic reversals for time-barred transactions with an imposed SLA on participants;
  • Enablement of business intelligence as a result of centralised data warehousing which can be utilised in credit management processes and AML initiatives in the industry;
  • Introduction of intra-day settlement sessions that will enable multiple clearing EFT windows between the banks and improve payment turnaround time.

The solution presents an incredible opportunity for the Namibia NPS to be among the most technologically advanced on the continent. It will not only bring Namibia to the forefront of the digitisation of national payments systems, but will add considerable value to all users of the NPS, ultimately the Namibian consumer.

Finding out more information…

Why NamPay and what is ISO20022?

NamPay is the locally developed solution to improve efficiencies in the Electronic Fund Transfer (EFT) component of the National Payment System (NPS). NamPay will replace the current EFT system over the course of the next few years. The systems will run in parallel so that impact to consumers is managed carefully. ISO20022 is the latest technology standard for processing payments and is implemented in multiple countries worldwide.

Will my existing debit orders and payments be impacted?

No, all existing agreements, debit orders and credit payments will be “migrated” onto NamPay in accordance with the planned transition period.

What do I need to do as a consumer?

Consumers will be seamlessly moved to the new system through planned processes by the banks where their accounts are held. There will be no impact to the bank accounts of consumers, however any expected impact or benefit will be managed by carefully structured plans.

How do I learn more about NamPay?

To get more detailed information on NamPay, consumers can access the PAN website ( or alternatively contact their banks directly for more info.

NPS Update

The EFT System, as part of the Namibia National Payments System (NPS), will be replaced and modernized by with the implementation of a state-of-the-art, internationally recognised messaging standard (ISO-20022) solution. This solution introduces more efficiency and effective control of the domestic EFT component of the National Payment System and will meet the compliance requirements as set out in the “PSD-7: Determination on the Efficiency of the National Payments System” published by Bank of Namibia (BON) on 3 December 2013. The EFT PCH initiated a project called the Enhanced EFT (EEFT) Programme, sponsored and managed by Payments Association of Namibia (PAN), which will deliver the technology (systems), business processes, policies and industry rules to comply with both PSD-7 and ISO-20022 requirements. This project includes all participants of the EFT PCH including banks using the existing EFT system, new banking institutions and the Namclear automated clearing house (ACH).


ISO-20022 is an ISO standard for electronic data interchange between financial institutions. It describes a metadata repository containing descriptions of messages and business processes, and a maintenance process for the repository content. The standard covers financial information transferred between financial institutions that includes payment transactions, securities trading and settlement information, credit and debit card transactions and other financial information.


The impact of the implementation of the project is not limited to the system-only attributes of the standard, as it requires a transformative change across the NPS in order to achieve the efficiencies required by PSD-7 and address long-standing issues impacting everyday payments, clearing and settlement. This impact has extended across all aspects of the payments lifecycle including the broader user groups of the NPS such as consumers, corporates, businesses and payment service providers.


As part of this impact, system and business processes are required to be changed, replaced, improved or even discarded in order for the NPS to utilize the intended solution design. These changes result in significant impact that, if not managed correctly, will result in resistance and negativity which will lower confidence and adoption of the EEFT solution by its users. One of these critical changes includes the introduction of new measures to reduce the risks and issues associated with invalid and illegal debit orders, fraudulent activity and improving national money-laundering processes. Although the technology implemented will address the system processing risks with debits, the full value chain has been reviewed to introduce controls, processes and procedures to better manage, monitor, regulate and rehabilitate rogue users of the NPS.